| FOCUS OF THE WORKSHOP
In the banking business, meeting the legitimate needs of customers satisfactorily is a key result area. The teller, as the shopkeeper, is the window through which members of the public view the activities of the bank in which they operate.
The basic course for cashiers/tellers is designed to equip cashier/tellers in the private and public organizations with current skills in cash handling and customer relationship.
THE WORKSHOP WILL DEAL WITH THE FOLLOWING MATTERS
- Work Ethics and Essential qualities of a Cashier/teller
- The Role of a cashier in Customer Services
- Basic Accounting and Financial Concepts
- Interpretation of Financial Statements
- The Role of Managers in Financial Management and Control.
- Cash and Fund’s Flow Analysis.
- Concept of Auditing
- Department’s Services and Customer Enquiries
- Methods of Handling Notes and Coins
- Security and Control of Cash and Documents
- Cash Receipt and Payment
- Negotiable Instruments
- Analysis of Cash Transaction
- Cashier and Computer
- Film on Customer Services
- Communication/Human Relations.
TARGET PARTICIPANTS
Basic Tellers, Cashiers,front office staff, Back office staff as well as other staff of financial and
non financial institutions interested in this areas.
WORKSHOP METHOD:
Formal lectures, Group discussions and Case study.
WORKSHOP VENUE:
Nisrel Training and Conference Center,
Elephant Cement House,
(5th floor, B Wing) Alausa, Ikeja- Lagos.
DATE: 8-10 June, & 16-18 Nov, 2009
FEES: The workshop fee is N55, 500.00 (Forty Five Thousand Five Hundred Naira) only, per participant to cover workshop literature and materials, Executive Bag, Tea/Coffee, Lunch, Photographs, Certificates. Payment may be in cash or Bank draft. Payment may be made before the workshop date or at the venue of the workshop.
DISCOUNTS:
3-5 Participants 5%
Above 5-participants 10% MODE OF PAYMENTS:
Payments in cash or bank draft should be made to “Francis Consulting “ and sent to:
The Managing Director,
Francis Consulting
Suit T02;Second Floor Alade Shopping Mall Ikeja-Lagos,
P.O BOX 102 Oshopey Plaza Post Office Allen Ikeja.
Tel: 01-7943921; 08075486693; 07090058765
For In-house training arrangements, please call Francis –08035062583 |
