OBJECTIVE:
This course will expose participants on the various techniques of following up with Accounts receivables before it gets sticky as the cost of ending up in court could be quite staggering.
 When debts come due for settlement, the debtor comes up with all the excuses in this world and, in a while, the debt comes sticky.
 The workshop is designed to get you up to speed fast on the nuts-and-bolts issues involved with collecting overdue money.
CONTENTS:

• Identify and avoid potential bad debtors from the beginning
• Get accounts current while still maintaining good will with valued Customers.
• Overcome debtor’s excuses, lies and complaints
• Soothe irate and irrational customers with techniques that work like a charm
• Keep or organization out of legal hot water by knowing exactly what your legal rights and limits are
• Bring in more money with your collection letters
• Deal with abusive, angry customers without losing your cool
• Use instant rapport builders to win debtors over to your way of thinking
• Make your job easier and less stressful with dozens of practical tips
• Get your receivables organized and keep track of them with less effort.
• Stay in control of the telephone conversation when debtors try to steer you off track
• Avoid mistakes commonly made by those who aren’t skilled in the art of collecting; Work successfully with outside collection agencies
• Understand the legal issues involved in debt collection
• Maintain accurate and up-to-date records of debtors
• Partner with the debtors to ensue that debtors are paid as at when due
• How to steer clear of the collection mistakes made most often
• Develop your company’s credit policy to ease collections
• Prevent many accounts from becoming past due
• Be more effective in collecting  your cheques
• Determine when-if ever should your agree to settle a balance for less than the total amount owed.
• Restructure a payment programme when there is difficulty.
• To get past the gatekeepers who prevent you form speaking with your debtor.; How to handle every excuse under the sun.
• Access the Internet for current developments.

THE WORKSHOP IS DESIGNED FOR: 
Executive Management, Credit Policy Make, Accountants, Customer service managements, Collection Managers, Sales Managers, Marketing Managers, Financial Managers Lawyers Auditors and other Management staff who perform related functions in the public and private sectors.

FACULTY:
The Faculty Team Members are experts from the institute and the world of industry and commerce.

WORKSHOP METHOD:
Formal lectures, Group discussions and Case study.

WORKSHOP VENUE:           
Nisrel Training and Conference Center,
Elephant Cement House,
(5th floor, B Wing) Alausa, Ikeja- Lagos.

DATE: Mar 12-14, July 2-4,  & Oct 2-4
                       
FEES: The workshop fee is N79,500.00 (Seventy Nine Thousand Five Hundred Naira) only, per participant to cover workshop literature and materials, Executive Bag, Tea/Coffee, Lunch, Photographs, Certificates. Payment may be in cash or Bank draft. Payment may be made before the workshop date or at the venue of the workshop.

DISCOUNTS:
3-5 Participants   5%
Above 5-participants    10%

MODE OF PAYMENTS:
Payments in cash or bank draft should be made to the “Ikeja District Society of ICAN “ and sent to: 
   
The Chairman,
Ikeja District Society,
The Institute of Chartered Accountants of Nigeria,
4, Araromi Street Aniforwose,
P.O BOX 13392, Ikeja.
Tel: 01-8143025 , 0803-506-2583, 0709-812-9191
For In-house training arrangements, please call Francis on 234-8035062583; 234-808-226-3439