INTRODUCTION:
An effective and efficient operations function is crucial to the success of any bank. It is, therefore, essential for banks to horn the skills of their operations staff to provide efficient, seamless and error-free services.

This course is destined to educate Managers and officers who handle banking activities on behalf of their organizations on modern trends in banking transactions so as to equip them with the right tools necessary for efficient performance. It will also be refreshing to professional and practicing bankers.

CONTENT:

BANKER AND CUSTOMER RELATIONSHIP

1. Essentials of banker customer relationship
2. Types of customers: personal and business customer
3. The banker’s duties
4. Customers obligations
5. Liens, appropriation and combination
6. Banker’s duty of secrecy

NATURE OF SERVICE PROVIDED BY BANK

1. Service to personal customer: Current accounts, deposit accounts, savings accounts, loan accounts, overdrafts
2. Service to personal customers: Opening or cashing credit, services to travelers, safe custody, status inquiries
3. Services to business customers: Financial services, standing orders, business advisory services, night safes etc
4. Exchange control and foreign Exchange service.

1. Types of cheques
2. Types of crossing and implication
3. Cheque as negotiable instruments
4. Holder for value and holder in due course
5. Cheque clearing system and clearing house operating including associated fraudulent practices
6. Special clearing of cheques
7. Different types of associate fraud.

1. Types of bank credit to customers: Overdrawn current accounts. Overdraft, term loans etc
2. Determining the need for credit facility
3. Advising management on type of facility to use
4. Structuring bank credit
5. Managing withdrawal level
6. Managing cost of credit
7. Avoiding credit failure
8. Documentation for credit

BANKING INVESTMENT INSTRUMENTS

1. Types of banking investment instruments i.e. fixed deposit, treasury bills, treasury certificates, bankers acceptance, call money, including various available bank products
2. Determining excess funds available
3. Advising management on the types of investment
4. Ensuring safety of investment
5. Resolving the profitability, safety and liquidity tangle
6. Tax implications of investments
7. Emerging trends

1. Overview of the foreign exchange market
2. Quoting exchange rates
3. International payment procedure and documentation
4. Managing Demilitarize accounts
5. Trends in money transfer transaction
6. Emerging trends and future challenges.

TARGET PARTICIPANTS :       

Managers working in domestic and international operations, treasury, foreign exchange and internal control and Financial Controls departments of banks, as well as those being prepared for such assignments.

FACILITATORS TO THE WORKSHOP: 

A distinguished team of Facilitators who are eminently qualified Professionals has been assembled to lead discussions in the course of the workshop.

METHODOLOGY:     Formal lectures, Group discussions and Case studies.

WORKSHOP VENUE:           
Nisrel Training and Conference Center,
Elephant Cement House,
(5th floor, B Wing) Alausa, Ikeja- Lagos.

DATE: 16-18th of March & 27-29 July, 2009
                       
FEES: The workshop fee is N55, 500.00 (Forty Five Thousand Five Hundred Naira) only, per participant to cover workshop literature and materials, Executive Bag, Tea/Coffee, Lunch, Photographs, Certificates. Payment may be in cash or Bank draft. Payment may be made before the workshop date or at the venue of the workshop.

DISCOUNTS:
3-5 Participants   5%
Above 5-participants    10%

MODE OF PAYMENTS:
Payments in cash or bank draft should be made to  “Francis Consulting “ and sent to:       

The Managing Director,
Francis Consulting
Suit T02;Second Floor Alade Shopping Mall Ikeja-Lagos,
P.O BOX 102 Oshopey Plaza Post Office Allen Ikeja.
Tel: 01-7943921; 08075486693; 07090058765

For In-house training arrangements, please call Francis –08035062583